Help Centre
You decide how much time and money you spend with us, and our tools help you keep to it. You can set them up in your account at any time, and you can email us if you want help using them.
How does the welcome offer work, and is there wagering?
Make a first deposit of at least C$10 and we credit 25 free spins on a featured slot game to your balance. Winnings from these spins come to you as cash, with no wagering requirements attached. Spins not used within 24 hours expire.
Which documents do you need from me, and when?
We complete identity and location checks before you make your first deposit. If a document is needed, we will email you and specify exactly which one to send.
What are Red Deer Originals?
These are exclusive games made for our lobby that you will not find at other casinos. Look for the Originals row on the home page.
Which withdrawal limits apply?
Withdrawals start at C$20, with a maximum of C$10 000 per month.
Are there any fees on payments?
No, we add no fees when you deposit or cash out.
Who can play, and from where?
We welcome players aged 19+. In Canada, registration is open in any area where local rules allow online casino gaming, and deposits unlock once we confirm your location.
How do I take a break from play or self-exclude?
Want to step away? Set a cooling-off period of 24 hours up to 6 weeks in your account settings. If you need a longer pause, select self-exclusion or permanent account closure.
How are the games tested for fairness?
Our slots and digital tables come from established studios whose random number generators are tested before release. Live games are dealt by real dealers on camera, so you see every result as it happens.
How does the loyalty programme work?
Every real-money bet earns you points, which you can exchange for bonus credits. Your play moves you up from Bronze through Silver, Gold, Platinum and Diamond, and Black is an invite-only top tier.
Your limits
- Set limits for deposits, wagering and stakes
- Reality checks plus alerts on your session time
- Suspend your account with a cooling-off break of 24 hours up to 6 weeks
- Opt for permanent closure of your account or self-exclusion
- A brief questionnaire for checking your own play
- Identity and location confirmed before you can deposit
- Reduced limits apply immediately; increases apply after 24 hours